Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

ESS Device

Hi,Thanks James B for reply regarding above device, our bill is regularly around the £250 a month mark, when the contract was renewed 22 months ago the idea was to reduce the amount paid. Nothing really has changed, still paying similar amounts and t...

30 Day Sim Only

I have a 30 day sim only which is expired. I wanted to change it to a 12 month contract. I’m being told I need to wait for 6 months before I can do this. I am not asking for a phone contract. This doesn’t make sense? Can anyone help?

Resolved! Removing a line from family account

My daughter wants to have the phone contract transferred to her and her phone is part of our multi-line deal. How do a remove one phone and how does she then set up a ontract?

Resolved! Upgrade

Hey there just wondering, my contract is up real soon so just wondering what is the date I can upgrade without being affected by this years price rise. Appreciate any help thankyou.

I can’t get a new contract

I am due an upgrade which I should have done in December 2022. I have been with EE for 30 years and never missed a payment and always stayed loyal. I went to upgrade to iPhone 15 and they asked my yearly income in the shop. I stupidly gave them a sma...

EE overcharging an extra month bill?

Hi. I am having several problems with EE despite 5 online chat conversations and 4 phone calls. All repeating myself. ARGH. My contract was from 19th Feb 22 - 19th Feb 24. As I was due to either upgrade or leave, I decided to go on a sim only plan an...

Resolved! Re: Bill payment

My bill is due can I get an extension until payday

Unable to switch from direct debit to credit card

Hello, I'd like to stop paying my mobile and broadband by direct debit and instead pay using a credit card. I can't seem to find any way to do this within my account. Can you please show me where exactly I can make that switch? Thanks.

Resolved! My phone bill

EE has told me if I pay half of my bill they would take the rest away for me how come they haven’t Done that for me I really need help and I have no job I’m trying my hardest to find one

My contract

HiI had a monthly contract and I paid the bill late, but your company canceled my contract before the end of my contract, how can I get my contract back, can you help me please