Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: How to change payment method?

That isn’t the question asked though. How can we cancel the Difect Debit and set up recurring payment authority to charge to a credit card instead?

I would like to cancel my contract

I cannot make calls, either the call cuts off or the person I’m calling cannot here me, due to network problems in my area, therefore I would like to cancel my contract with immediate effect

How to uncancel contract, I pressed to cancel contract by accident

I pressed to cancel my contract by accident I wanted to see my remaining balance. Is there a way I can back track this.

Resolved! Unknown payments to EE

Hi,My Mum is 91 and I've just registered Power of Attorney with her Bank. I can see that there are two separate payments - of quite substantial amounts - going to EE every month, but I've no details or copy bills. She does have an old mobile phone, s...

Resolved! Itemised calls and txts

Hi, can I see itemised calls & txts without having itemised billing on my bill?

Resolved! Re: Your current charges to go onto your next bill are £239.43 (this excludes li

How many months to finish my debt

Resolved! Reduce charges

Resolved! Adding additional line

Hi, I want to add an additional sim only line to my account for my daughter but I need to know if it will restart my current contract as I don’t want that to happen. Does anyone know?

Non trade in charge

Hi,I recently upgraded from a 14 pro max to a 15 pro max. I used the upgrade anytime feature after owning the phone for around 12 months. I received an email about trading my phone in that states the following“If we don’t receive the Apple iPhone 14 ...

Resolved! Friends and Family discount ended

I upgraded my SIM only plan and then got a message saying my 50% friends and family discount (my brother works for BT) had been cancelled... How do I get it back on my account?I have a new code generated now as well, if that's requiredI've tried 'mes...