leaveing ee

steviebatt
Visitor

i stevieb att here#

 

we only been with ee month. we found it wasnt that6 good the pay out etc

 weelthey ex spect us to pay 850 as we leaveing

 no way we going to pay for there service can we do anything

thanks

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@steviebatt  No,  you agreed to a contract and that contract now has to be paid.  

 You had 14 days from getting this contract if this was a online or phone sale to call customer services and tell them you don’t want it after 14 days you don’t have any right to terminate without paying the contract cost that you agreed to pay.  

If this was a store sale you have no right to return.   You did have a right to return within 14 days due to signal issues but it’s been a month to unfortunately there’s nothing you can do except pay off the contract. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Schockwave
EE Community Star
EE Community Star

@steviebatt , is the signal bad in one place? If so, please go here where you can register, report and receive updates:

https://ee.co.uk/help/mobile-coverage-checker

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
bristolian
EE Community Star
EE Community Star

Is this regarding EE's mobile network or fixed-line broadband?