Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! 12th oct sent message STOP ROAMING PASS AND YES

And stoll got charged £25 on nov billGot a bill for 34 so ill pay 9 as usual

Moved out, cancelled EE, now I cant seem to pay as it doesnt recognise my acc nr

Moved out, cancelled EE, now I cant seem to pay. I call the number, but it asks me to input my broadband account number, and when I do, it doesnt recognise it. However, there is a bill outstanding and I am still able to log into my account...I dont h...

Resolved! cancelling 1 of 3 contracts

I have multiple contracts with EE, one being my partners handset and phone plan. Now I don't want to leave EE as I have been with the for over 10 years. However, due to a relationship breakdown I do want to cancel my partners contract one year earlie...

Changing ownership of contract - upgrade before or after?

I plan to change ownership of my contract. Its currently under my mums name as it has been for years and I now want to transfer it over to my husbands account. I'm currently due an upgrade and I'm unsure whether to do this before or after the change?...

Charge to bill

Can anyone help please? I am trying to add my mobile number for charge to pay with my Apple account but it just says there may be a billing issue with your mobile provider but I don’t have a spend cap or anything on my account?

Resolved! Roaming abroad pass but still being charged

I have the EE roaming abroad pass as an inclusive extra when I go to check roaming countries it says I’ll be charged £2.47 but says I have a smart plan and can chose to add a pass when I do this it says my I already have the pass Confused as to why ...

Resolved! Bill

They send me the bill with wrong account number and account balance

£3 rise every month?

I was contacted in May to change from BT to EE which I did. I was watching an advert the other evening for EE which states from next year bills will rise £3 every month! That was never mentioned when I signed up - I certainly would not have agreed t...

Text msgs

I have received over 200 texts telling me I have reached my spend cap in 2 days can you stop this

I need an itemised bill for august 2024