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Billing and Payments not loading.
Sites there doing its scrolling (5mins +) load icon. Cannot see my bills. Advice appreciated.
Tracking timed out
I ordered an s25 ultra and have had confirmation email but tracking isn't working. It just keeps saying timed out. Any suggestions?
Split Wi-Fi bands
I need to be able to split my Wi-Fi bands. I have a BT router but have switched to EE. I have the attached message on my TV so need to be able to split the bands and rename them so I can connect relevant devices to the correct band.
Breach of contract terms ? No TV for four weeks
I wonder if anyone can offer any advice. My elderly parents who are customers/victims of BT/ee have had no television for nearly four weeks. We have spent many hours on the phone to EE, performed countless checks again and again. They have had one vi...
Resolved! 150 text problem
Rung up 150 at the beginning of last month as if u text ba for balance to 150 it comes back saying unavailable when I spoke to ee they said they r aware of the problem n it should b sorted in a week n to keep trying but it still isn’t sorted and it’s...
New broadband and unlimited data
So I’m strongly considering switching to EE broadband for the speeds. It states there are benefits for upgrading your current mobile plan to unlimited data. I’m already on and unlimited mobile plan with a few months left on contract. Are there any be...
Compensation for days I didn’t have internet
Why does it take 30 days for compensation to go through and to get an email?
Device plan Bills/Payments
Where can I view my 'Device' plan/bills on the app or online? When I go to the Manage Bills & Payments section, it only lists my 'Plan' bills/payments. I need to change the direct debit for my device. As it keeps coming out before pay day. I'd alread...
Roaming in Australia
Hi. I have been here in Australia (Sydney) for the past 4 days and have the EXACT same issue. I notified EE prior to my departure that I will be in AUS, removed my spend cap, authorised my 5 day abroad pass and turned on roaming once we arrived. I a...
Replacement Iphone
I have been sent out a replacement iPhone 14 pro max as mine was broken. It wont switch on its been on charge for hours I've also tried doing the reboot that was mentioned on here but nothing is working.
