Change payment date

[ChloeAnne3]

I recently changed by direct debit from 3rd to 10th of the month. When i log on to my EE app it still shows as 3rd, will it still be taken on 3rd? I did change this about 10 days ago.

[Michael_D · Accepted solution]

Hi @ChloeAnne3 

Welcome to the community.

When the payment date is changed to a later date, there is one last bill created on the original bill date and taken 8 days later, which would be for a full month.

There would then be another bill created on the new bill date, which would be today if you changed the payment date to the 10th, but this would just be a smaller bill covering the week between the old and new dates.

Moving forwards, you'd then only see the one bill each month, for the new date you have selected.

There is more on changing the payment date on our Change your EE Direct Debit date or details page.

Michael

[XRaySpeX]

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@Michael_D wrote:

There would then be another bill created on the new bill date, which would be today if you changed the bill date to the 10th

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It won't be today, the 2nd but the 10th as stated. Agreed it will be smaller than usual.

[Michael_D]

If the new payment date is set as the 10th, the new bill date would be the 2nd of the month @XRaySpeX, so there should be one created today.

Michael

[XRaySpeX]

@Michael_D : Yes, true but you then go on to say " you changed the bill date to the 10th" when you mean DD payment date. Mix up between bill dates & payment dates. Easily done. Something didn't make sense in your original statement & I picked the wrong 1.

[Michael_D]

Spot on, I missed that. I've updated it.

Michael