Phone upgrade

Herbiekev · ‎02-11-2026

I keep getting texts and emails from EE asking me to upgrade my phone, when I only have a Sim only, when I try and upgrade the phone it tells me I am not eligible. Why is this the case and why are they asking me to do this if I am not allowed to. The one is coming up for two years old

Schockwave · ‎02-11-2026

Hello @Herbiekev ,

Welcome to the community,

You will have to speak to customer service, as they can take a look at your account, we have no way of knowing in this public forum, as there is no account access and we do not know who you are.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.

View solution in original post

Schockwave · ‎02-11-2026

Hello @Herbiekev ,

Welcome to the community,

You will have to speak to customer service, as they can take a look at your account, we have no way of knowing in this public forum, as there is no account access and we do not know who you are.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.