Charged for phone and SIM after initial contract ends

[TimDalton]

Hi, I got stung by this last time and silly me I forgot to put in my calendar that my 24 month contract was up so the following month I have been charged the full 60 quid instead of around 20 if I'd remembered and changed to a SIM only contract. Is there any chance of a refund please? Even part of it would be great thanks 

[Schockwave]

Hello @TimDalton ,

Welcome to the community,

You would have to speak to customer service, but I doubt it. If you have not already done so, change to a sim only contract.

This is a public forum and not customer service.

[TimDalton]

Oh I see, sorry. It seems to be an interesting tactic from EE with regards this though . Definitely will be regulation that comes into it at some point but for as long as they can get away with it they will. As I've seen the companys usual response is that it's all in the contract that customers sign which makes some sense and is a clever way to shift all responsibility to the customer. At some point I'd imagine there will be a proper legal challenge that points out that hiding behind the contract wording doesn't relieve EE of their responsibility fully towards fairness and looking after their customers. Until that point however I'd imagine the company narrative will be to respond to any customers to say it's in the contract and is fully their responsibility. Interesting world we live in with regards big companies doing this, it's not just EE btw it's something we as customers can see regularly. Thanks, I'll get in contact with customer service and will definitely change it myself and do my part but as for refund I don't hold much hope..after all, the issuing of a refund would likely be seen to be an acceptance that some of the responsibility lies with EE and that won't be good on future legal challenges. Thanks for getting back to me so quickly 

[Schockwave]

@TimDalton , if you were coming up to the end of your minimum term, you should have received a text/email or even a letter informing you that you were coming to the end of your minimum term.

[bristolian]

It's a popular misconception that mobile contracts "end", when this would mean cessation of service and complete disconnection.

You have a rolling contract with a minimum term and there are numerous communications to advise of this.

The contractual structure is commonplace across the UK telecoms industry, but you may prefer the newer FlexPay plans. These contractually separate a fixed-term device finance plan from a rolling airtime payment.