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Community Activity
Resolved! Activating EE Cyber Security
I've recently migrated my broadband from BT to EE. On BT I had Norton 360 and on EE I have Cyber Security. As I have a new laptop, I've tried to install EE Cyber Security on it. However I can't activate it. I've verified my identify with an EE shop, ...
Resolved! 2025 CPI Increase -a re you having a laugh
Okay,So I've been trying to make sense of this while waiting for any fantastic deals this year while out of contract sadly my bill has jumped up to £200 a month and that's without a new contract for 3 phones.This morning I was looking again for offer...
Existing VOIP setup with new EE connection
Just signed up with EE to migrate broadband AND my current PSTN number to EE broadband and voip from Plus Net.Have existing (obviously different) VOIP number with The Number People using my Gigaset N300 IP cordless phone system.Had to configure the N...
Urgent - Saying No data, and unable to contact Support as "insufficient funds".
Hello EE Support,This is the only way I can see to contact you, which is appalling service. My account auto-topped up with 52GB data on 1st April, and I have 51.7GB remaining. About 11am this morning, my data stopped working, despite having full 4G s...
SIM not working
I got a new SIM card for my phone as my contract had run out but I wasn’t the one paying for it. My old one was an eSIM. It’s reading the SIM but it’s not connecting to the network so I can’t use my data.
Charity Raffle Request
Hello! My workplace is holding a charity fundraising dinner in June, where we'll be inviting over 150 guests, and holding a raffle. Are EE able to support the event with a raffle prize?Many thanks!
Order Reference Number not working
Just made an online order. Got the confirmation and the order reference number. Went to go check the order just make sure it went through and there was something on the order information that looked a bit strange (it said the delivery method was out ...
Urgent: No Mobile Data Access Despite Active Plan and Credit
Dear EE Support,I’m extremely frustrated with the quality of your service today.I currently have no access to mobile internet — which caused a real inconvenience, as I wasn’t even able to end a Lime bike ride due to your network not working. Your app...
Wifi devices
Hi Anyone had issue's with some of their device's not showing up on the app ?. I've set parental controls to disable the wifi at certain times and added all of the kids devices to the group but after working for a few months the devices have disappea...
Inclusive extras changed
Same thing happened to me, I’ve had a specific roam further on my account for years, I’ve had no notice by letter email or text except last night during my flight to the USA that they’ve changed me to the new roaming system and put me on eu roaming, ...
