How am I supposed to contact EE?

[rybo1234]

EE have cut me off due to non-payment of bill. Now, I need to pay this and get reconnected.

Ironically, I cannot call because of the disconnection. And live chat has been removed from your website and is never available via the app.

So, what am I supposed to do? If I cannot be reconnected, as I cannot contact anyone, how do I get my PAC so I can move network?

[XRaySpeX]

@rybo1234 : Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

[rybo1234]

Thank you, that is helpful. However, I'll need to contact as I'm not sure how much is outstanding. Thanks anyway for the suggestion

[XRaySpeX]

Does texting BILL to 150 work?

[rybo1234]

No, I'm completely cut off. No network available

[Leanne_T]

Hi there @rybo1234 

In this case, please call us from any other phone on +44 (0)7953 966 150 or VoIP calling service such as Skype on +44 (0)800 956 6000 and the team will help you with the bill amount and take the payment.

Thanks. 

Leanne.

[Chris_B]

@rybo1234  You’ll also not get a PAC code as you have an out standing bill to be paid. Also changing networks will result in you paying off this contract in full.