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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14483 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24999 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 50207 Views
  • 55 replies
  • 13 Helpful

Bill

How come I'm getting text from ee saying I'm in arrears when I have a direct debit set up for you to take the money!!

BEA1956 by • Visitor
  • 279 Views
  • 1 replies
  • 1 Helpful

Resolved! Unable to find my bills in Bills and Payments

Selecting Bills and Payments doesn’t seem to offer any option to view my bills. Just shows a graphic (circle) of data used. Any ideas where bill is. I’ve checked settings to confirm I am bill payer and user so that is ok. 

Resolved! Paying my account

Went on the EE app to pay my bill,well I got no were, how do you expect people to pay there bills?I don’t understand any of it, hope the  payment page comes back soon, because I can not see how  to pay my bill, and I am sure I ‘m not the only one.

Jwortley by • Visitor
  • 452 Views
  • 4 replies
  • 5 Helpful

Bill

When I log onto to my app is says my bill is over due by £213.29 June and July yet I have cleaned payments made totalling £263.72 between 28th June and 1st September all the payments show up on the EE payment history yet it says the bill is overdue a...

Lynnym by • Explorer
  • 301 Views
  • 1 replies
  • 2 Helpful

Resolved! Can’t view store or basket when logged in

Hi, I’ve been trying to upgrade to a pay monthly plan and when I’ve chosen what I want and it asks me to log in it tells me it couldn’t log me in and the page could not be found problem only happens once I’m logged in. Once logged in I can’t view the...

Change direct debit details

As I am closing the bank account which I normally pay my bill by DD, today I changed my direct debit details on my account, with the new bank account details. At the time I assumed the changes took place. However, I just checked and they have gone ba...

Spend cap

I want to up my spend cap but it’s saying I have two numbers on the account 

JAM04 by • Visitor
  • 288 Views
  • 1 replies
  • 1 Helpful

Resolved! Billing

Hi how can I view my bill,I should be paying £20 a month with a restricted £30 and no higher

Elmo007 by • Visitor
  • 317 Views
  • 1 replies
  • 1 Helpful
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