My contract recently ended, and a couple of months later, I requested PAC to move to another network, which EE sent through, and my number was successfully transferred. However, I've heard literally nothing from EE. No confirmation that my account is deactivated, no confirmation that my contract is finished, no final bill via post or email, and of course everything has now disappeared from my app and online account. The PAC was the last communication I've had of any kind. I'm sure that at least they have to send a final bill, as the Direct Debit amount will be different to the usual monthly amount and they have to notify you before debiting a different amount. Do I really have to battle through a phone line and interminable security just to ask for a final bill, which they will no doubt try to charge me for? This is very weird.
