Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill issue

Hi my bill should be 13.50 but you keep charging me 15 pound . I have spoken to you a few times and you keep telling me it was rectified but it is not . Can someone look into this please again.Thanks

End of

Hi. My mobile contract is ending 7th August. When I check my app upgrade is not available. What can I do?

2 numbers/phones on my account, can I transfer

I have 2 phones on my account can I transfer one of them to someone else? If so how do I go about it? Thanks in advance

Resolved! Overcharged since Inflation price increase?

MyEE says my contract is now £46.91 inc vat per month (X2), this was up from £41 original contract price. This is exactly 14.4% more, so seems to be correct.Except, my bill has risen to £51.25, which actually an increase of 25% exactly.There are no e...

Resolved! My bill

Can you tell me why my bills £74 this month?

Resolved! Upgrade my contract from 25g to another

Help on upgrading my contract from 25g to a better package

Resolved! Re: Monthly itemised billing

I want to see monthly calls for both SIM cards

Resolved! Complaint: Mobile Bills

Dear Customer Service,I am writing to bring to your attention an issue with my mobile bills. There has been a significant increase in the amount I owe compared to what I used to pay for my mobile bill. This has been happening for several months now, ...

Cancel contract

When do you think the app will be working so I can cancel my contract? Worst provider I have ever used and this is supposed to be the best? £90 a month for no phone signal and pathetic Internet access. And before you say we're doing maintenance in yo...

Cut off

I'm so lost I've been cut off so I have no service but I've just paid my bill and my phone still isn't working youve taken 115.09 and not turned my phone back on but I also can't call anybody because it says no service can you turn me back on please