Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61307 Views
  • 69 replies
  • 14 Helpful

Resolved! Roaming

I was recently abroad and my phone is barred from buying add ons as per my request, but for some reason I have been charged nearly £50 extra in my bill this month, my little grandson was playing with my phone, which he may have tried to add on data o...

Pay bill

I want to pay my bill Friday but u have took my new twirl off so how do I pay 

Cash flow issues

Hello, I have tried to explain to you that I lost my job on the 13tb of September and have been out of work until recently. I have started a new position but because I only worked 8 days in December I haven’t yet been paid. My new pay date on the las...

Lainie77 by Visitor
  • 405 Views
  • 2 replies
  • 0 Helpful

Add to Plan Returns

I purchased a Sony Inzone monitor on an add to plan but changed my mind. I requested a return & then sent it back via DPD. DPD shows it was received by EE on 14.11.2023. However, my latest bill for December shows the Add to Plan charge & I have now b...

Mike1871 by Contributor
  • 1134 Views
  • 5 replies
  • 1 Helpful

Unable to view bill

I've tried logging in several times over the last few days and once logged in I am just getting the following error message.  I'm trying to download my bill.

ee_error.png