Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Adding my plan and changing billing details

Sophiebarlow26
Visitor

‎24-04-2024 08:55 PM

Hi, I’ve tried linking my device and it won’t work I can’t see how much data I have left and when the next payment is, also I got sent a new card as I got scammed and need to change the details with you so I don’t miss a payment and I don’t know how to do that 

0 Helpful
2 REPLIES 2
James_B
EE Community Support Team

‎25-04-2024 08:20 AM

Hi @Sophiebarlow26,

Welcome to the EE Community. 🙂

Don't worry, a new debit card won't affect your direct debit, which uses your bank account number and sort code, rather than your card number.

What happens when you try to link your number in the EE app?

James

XRaySpeX
Grand Master
Grand Master

‎25-04-2024 01:30 PM

For data text AL to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful