Payment and billing

[Ehickenbottom96]

I payed my bill that is still one my account and says not payed when I have payed it and you have now turned my line of I am not paying a bill twice sorry my line needs to be put back on and my bills updated as I have payed it

[Ehickenbottom96]

That as just happened to me 

[Katie_B]

Hi @Ehickenbottom96. 

Does the payment show as pending or has it left your bank account?

Katie

[Ehickenbottom96]

No

[Katie_B]

If the payment is not showing as pending or that the funds have left your account your payment was not successful @Ehickenbottom96. 

Are you able to try again?

Katie

[Ehickenbottom96]

Yes now it is pending was a bit slow I think

[Katie_B]

Hello @Ehickenbottom96. 

Following from your previous post, has the payment left the pending state with your bank?

Katie