Upgrade to SIM only impossible via Website or App
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23-03-2024 09:56 AM
Hi. I am getting extremely frustrated with the inadequacy of the website and app for doing what should be a simple upgrade at the end of a contract. I am trying to move to a SIM only deal, the website just reverts back to another number on my account when I yrt it and the App goes from showing a £0 upfront charge with £16 a month cost to £ 189 upfront charge £16 a month cost at the check out. I can not believe that an organization the size of EE has such an inadequate App and website.
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23-03-2024 10:47 AM
Hi @abebaby61
Give EE CS a call on 150. It will be done in minutes and you might be able to get a better deal.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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23-03-2024 10:55 AM
I get the same issue when trying to upgrade. EE make it so hard to give them money sometimes.
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23-03-2024 09:48 PM
Wait till you need to make an insurance claim...
Heaven may not be a place on earth, but hell certainly is.
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24-03-2024 09:40 AM
Morning @abebaby61
Thanks for coming to the community.
To discuss your upgrade options for the correct number and get your EE account looked into, please give us a call on 150 and our mobile guides will be happy to help.
Leanne.
