23-03-2024 09:56 AM
Hi. I am getting extremely frustrated with the inadequacy of the website and app for doing what should be a simple upgrade at the end of a contract. I am trying to move to a SIM only deal, the website just reverts back to another number on my account when I yrt it and the App goes from showing a £0 upfront charge with £16 a month cost to £ 189 upfront charge £16 a month cost at the check out. I can not believe that an organization the size of EE has such an inadequate App and website.
23-03-2024 10:47 AM
Hi @abebaby61
Give EE CS a call on 150. It will be done in minutes and you might be able to get a better deal.
Thanks
23-03-2024 10:55 AM
I get the same issue when trying to upgrade. EE make it so hard to give them money sometimes.
23-03-2024 09:48 PM
Wait till you need to make an insurance claim...
Heaven may not be a place on earth, but hell certainly is.
24-03-2024 09:40 AM
Morning @abebaby61
Thanks for coming to the community.
To discuss your upgrade options for the correct number and get your EE account looked into, please give us a call on 150 and our mobile guides will be happy to help.
Leanne.