Community Activity

eSIM transfer failure!

Last Wednesday I was persuaded by an EE consultant to move from my BT account/numbers to EE. All I wanted to do was add data roaming to my BT numbers at this stage as my son and I were travelling the next day to the US. I was told that the eSIM trans...

DLW29 by Explorer
  • 30 Views
  • 2 replies
  • 0 Helpful

Resolved! Set Up Home Phone Adapter

BT inform me that I am to be connected to Digital Voice in about a week's time. My router is a BT Smart Hub 2 with a green port for digital phones. I received an EE Home Phone Adapter. On separate occasions, I made attempts to set up the adapter by p...

AndrewO1 by Visitor
  • 433 Views
  • 6 replies
  • 2 Helpful

Payment

Not connected to network, app not accessed, can't call the offices, how am I supposed to pay my bill if nobody is willing to take a payment.On top of not getting my full package as described in my profile, this company needs to sort itself out and st...

Need Invoice for AirPods

I am not an EE customer but EE had Airpods at a good price so I ordered them. I haven't got an invoice though and I need a VAT invoice for my expenses. There was no paperwork with them when they were delivered. When I log in I can see the order confi...

KS83 by Visitor
  • 3 Views
  • 0 replies
  • 0 Helpful

Cancelling Sim within 14 day period

Ordered sim contract 12th July, sim delivered 15th or 16th. Want to cancel (I assume from what I’ve read elsewhere that the 14 days cooling off period starts on day of delivery).1. Tried RETURN to 150 but that asked for an IMEI so could not complete....

My subscription pack isn't working

Yesterday my £15 subscription pack expired. The card I previous paid for was swallowed by a cash machine so I got a new and used it to pay for another £15 subscription pack. The payment was successful but I still have no data. I looked into my accoun...

Resolved! Broadband and app

Hello I recently been moved back to EE from BT, the problem I have is my account number but I can't make it work to add my broadband on the app. I've been sent a bill which is due to be paid on 28th £39.99 but I can't view it at allI also got an emai...

shmi007 by Explorer
  • 82 Views
  • 4 replies
  • 2 Helpful

Resolved! iPhone 16 plus back order

I ordered my new iPhone 16 plus over the phone on the 22nd July and there is no update, it’s also down as on back order but is available to get on the website? Can someone help me out I cannot be without a phone.  

Very slow unstable wifi with (Fiber 900).

Good Afternoon,We recently had the 'Fibre 900 WiFi 7 package installed into our home roughly 3 weeks ago. Since then we have had nothing but problems. We lost internet within the first day & had an engineer come our refit out fibre line due to the or...

OWH by Investigator
  • 813 Views
  • 7 replies
  • 0 Helpful