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Community Activity
Complaints
Is there a complaints email address - I'm still waiting (now 8 days) after I was promised a manager callback after 72 hours by the rudest, most unprofessional 'guide' I've ever dealt with. EE have cost me nearly £200 in mobile data fees (I'm with O2 ...
Transfer from BT to EE and the new EE Smart Hub +
Just a heads up to anyone like me who has been transferred from BT to EE Broadband. I recently renewed my contract with BT and in the process was offered a new deal with EE. I didn't think much about this until I received a new router through the po...
Resolved! No call back
I’m waiting for a call back from Customer Support but it’s been five hours and I’m wondering if something’s gone wrong. The first time I used this service I got a text saying I would get a call within 10 minutes and got one in 30 minutes. Does the la...
Data roaming
Hi all. I am traveling to gran canaria tomorrow and arrive late in the day there. I am a pay as you customer and have a blackberry bundle that I top up every month by £10. My question is do I need additional roaming packs or is my bundle covered for ...
Insurance
I cancelled my insurance and I’m still paying for it how do I stop this
Resolved! Rest of World Roaming
I am currently on a 2 year contract with EE. One of my Add Ons is a Roam Further Pass which says "Use your UK Data, unlimited minutes and unlimited texts while abroad in rest of world"I am struggling to find on the EE website what this actually means...
order number starting with xko not recognised
hi, i purchased a new phone online 2 days ago, got email with reference number xko and no other follow up emails, paid deposit etc and still no phone dispatched to me,or any correspondence, very poor service from EE and very bad communication, starti...
Re: Not recieved my order
Hye ! I ordered online iphone 15 128gb with ee SIM 12 Month contract , i ordered on wednesday 23 july and i received a text msg to join a screen with one of your worker and i was on a chat with him , my order was confirmed i got a email about it . He...
No order tracking
I put in an order for a Samsung flip 6 refurbished and paid upfront cost signed my contract but I haven’t had any update on tracking number ect order was placed 26th July (Saturday) been checking junk folder but when I use the number gave the xko num...
eSIM transfer failure!
Last Wednesday I was persuaded by an EE consultant to move from my BT account/numbers to EE. All I wanted to do was add data roaming to my BT numbers at this stage as my son and I were travelling the next day to the US. I was told that the eSIM trans...
