Community Activity

Resolved! Rest of World Roaming

I am currently on a 2 year contract with EE. One of my Add Ons is a Roam Further Pass which says "Use your UK Data, unlimited minutes and unlimited texts while abroad in rest of world"I am struggling to find on the EE website what this actually means...

CC6518 by Explorer
  • 49 Views
  • 5 replies
  • 4 Helpful

order number starting with xko not recognised

hi, i purchased a new phone online 2 days ago, got email with reference number xko and no other follow up emails, paid deposit etc and still no phone dispatched to me,or any correspondence, very poor service from EE and very bad communication, starti...

bridoh91 by Investigator
  • 70 Views
  • 6 replies
  • 1 Helpful

Re: Not recieved my order

Hye ! I ordered online iphone 15 128gb with ee SIM 12 Month contract , i ordered on wednesday 23 july and i received a text msg to join a screen with one of your worker and i was on a chat with him , my order was confirmed i got a email about it . He...

Complaints

Is there a complaints email address - I'm still waiting (now 8 days) after I was promised a manager callback after 72 hours by the rudest, most unprofessional 'guide' I've ever dealt with. EE have cost me nearly £200 in mobile data fees (I'm with O2 ...

No order tracking

I put in an order for a Samsung flip 6 refurbished and paid upfront cost signed my contract but I haven’t had any update on tracking number ect order was placed 26th July (Saturday) been checking junk folder but when I use the number gave the xko num...

eSIM transfer failure!

Last Wednesday I was persuaded by an EE consultant to move from my BT account/numbers to EE. All I wanted to do was add data roaming to my BT numbers at this stage as my son and I were travelling the next day to the US. I was told that the eSIM trans...

DLW29 by Visitor
  • 27 Views
  • 1 replies
  • 0 Helpful

Double charged

Hi,I recently ordered AirPods and when initially checking out I had encountered an error and had to recheck out which went through and I received a confirmation email as usual. Upon checking my bank statement, I have realised I have been double charg...

Transfer from BT to EE and the new EE Smart Hub +

Just a heads up to anyone like me who has been transferred from BT to EE Broadband. I recently renewed my contract with BT and in the process was offered a new deal  with EE. I didn't think much about this until I received a new router through the po...

Why does it why is it so hard ?

Why is it so hard and takes so long to add something to a package or we move? It had nothing but problems since trying to move my TV package to a low one first of all I was given the wrong package so they tried to correct it and said I can only go ba...

Lee14801 by Established Contributor
  • 36 Views
  • 2 replies
  • 0 Helpful