Community Activity

Where is my order

I ordered a pair of Sony earbuds Friday. Money was taken from my account, I still haven’t had a confirmation email.nobody answers the phone. can’t track my order without a reference number.can someone from ee sort this out please? 

Double charged

Hi,I recently ordered AirPods and when initially checking out I had encountered an error and had to recheck out which went through and I received a confirmation email as usual. Upon checking my bank statement, I have realised I have been double charg...

Usernam1 by Explorer
  • 12 Views
  • 1 replies
  • 0 Helpful

Transfer from BT to EE and the new EE Smart Hub +

Just a heads up to anyone like me who has been transferred from BT to EE Broadband. I recently renewed my contract with BT and in the process was offered a new deal  with EE. I didn't think much about this until I received a new router through the po...

Complaints

Is there a complaints email address - I'm still waiting (now 8 days) after I was promised a manager callback after 72 hours by the rudest, most unprofessional 'guide' I've ever dealt with. EE have cost me nearly £200 in mobile data fees (I'm with O2 ...

Resolved! Set Up Home Phone Adapter

BT inform me that I am to be connected to Digital Voice in about a week's time. My router is a BT Smart Hub 2 with a green port for digital phones. I received an EE Home Phone Adapter. On separate occasions, I made attempts to set up the adapter by p...

AndrewO1 by Visitor
  • 415 Views
  • 3 replies
  • 1 Helpful

Apple Watch Delivery

Hey allOrdered a new Apple Watch Series 10 earlier in the week.  I thought "well, wife is home, she can take delivery for me".  Well, unknown to me, DPD tried to deliver today.  Wife calls "what's the code for delivery"?  "What code"? I ask.  Well, t...

International calling rates on EE website?

Shouldn't it be obligatory for a phone company to publish its rates to each country? I can't find this information anywhere. I'm referrng to the cost of calling, say, France from the UK. Not roaming from abroad.It's stupid because there's a £2 per mo...

quangle by Investigator
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  • 0 replies
  • 0 Helpful

Resolved! 4G Mobile WIFI won't connect

I recently changed from pay as you go to pay monthly on my 4G Mobile WiFi. Since then it won't connect to any streaming service on the TV's, Nvidia Box, PlayStation 5 etc.Advise was to contact every brand of TV its not working because its not their p...

natvaux81 by Investigator
  • 1009 Views
  • 14 replies
  • 1 Helpful

SIM not working Abroad

Hi, I’m currently abroad (QATAR) and  my EE Pay As You Go SIM card is not working either for calls or SMS send and reciving, only EE sms i recieve Can you please assist?