Community Activity

eSIM transfer failure!

Last Wednesday I was persuaded by an EE consultant to move from my BT account/numbers to EE. All I wanted to do was add data roaming to my BT numbers at this stage as my son and I were travelling the next day to the US. I was told that the eSIM trans...

DLW29 by Visitor
  • 24 Views
  • 1 replies
  • 0 Helpful

Complaints

Is there a complaints email address - I'm still waiting (now 8 days) after I was promised a manager callback after 72 hours by the rudest, most unprofessional 'guide' I've ever dealt with. EE have cost me nearly £200 in mobile data fees (I'm with O2 ...

Double charged

Hi,I recently ordered AirPods and when initially checking out I had encountered an error and had to recheck out which went through and I received a confirmation email as usual. Upon checking my bank statement, I have realised I have been double charg...

Transfer from BT to EE and the new EE Smart Hub +

Just a heads up to anyone like me who has been transferred from BT to EE Broadband. I recently renewed my contract with BT and in the process was offered a new deal  with EE. I didn't think much about this until I received a new router through the po...

Why does it why is it so hard ?

Why is it so hard and takes so long to add something to a package or we move? It had nothing but problems since trying to move my TV package to a low one first of all I was given the wrong package so they tried to correct it and said I can only go ba...

Lee14801 by Established Contributor
  • 27 Views
  • 2 replies
  • 0 Helpful

Live chat

Hi, is it usual that Live Chat is unavailable under Help, all day Sunday?

HollowayRoad by Established Contributor
  • 9234 Views
  • 16 replies
  • 2 Helpful

Long wait for order

I ordered the Samsung Galaxy Watch 8 in store on the 19th while upgrading my phone (received my phone on the day but they didnt have the watch in stock as the release date was the 25th)Track my Order shows that it was dispatched to store on the 20th ...

Need to contact EE from Australia

I need to get in contact with EE from Australia about my contract. I cannot make international calls on my mobile and my EE app constantly say it is undergoing maintainence. I have tried the online chat which was useless. I just need to talk to someo...

Tumbleck by Explorer
  • 2996 Views
  • 5 replies
  • 0 Helpful

Where is my order

I ordered a pair of Sony earbuds Friday. Money was taken from my account, I still haven’t had a confirmation email.nobody answers the phone. can’t track my order without a reference number.can someone from ee sort this out please?