The EE Community

Unable to join EE public wifi.

I have an EE broadband contract which works fine in my home, has been set up, is active, no problems.I am trying to opt-in to the EE hotspots out in public, and have tried multiple devices, multiple hotspots and on different days. I am able to log in...

Phone calls in Australia

If you are an EE customer and going to Australia  BEWARE. Despite signing up to a new pay monthly account, signing up to roaming before I left and paying the extortionate roaming pass fee of £26 for 7 days I now find I cannot make calls in Australia....

I live in the North of Oxford; I transferred to EE in December 2024 and had an initial period of 21 days of intermittent  / no service through the EE Broadband Hub. An engineer visit in January 2025 resulted in the diagnosis that the hub unit sent ou...

How to change my phone?

Hi I upgrade my EE around 5 days ago but I want to cheng my phone if possible please 

Free 'Calling abroad from the UK' add-on query

I have a 'Calling abroad from the UK' add-on, but it's not any of the 3 charged options - i.e. it's not 'The International', 'The International Extra', or the '£2.16 International Pass add-on'. No monthly charge is showing on my bill for this particu...

Switch broadband

I switch from bt to EE broadband.  Whay EE don't send first broadband to I don't lost Internet in home. When I get new broadband then I can old bt broadband send straytawhey back. 

Payroll

Hi, I left EE on March 12th and got paid today. Checked my bank account and it’s way lower than what it should be. I need payrolls number please to discuss this. 

Something wrong going to EE

I can't seem to link my EE mobile phone account with my broadband.It's sayingYour details don’t fully match those on the billing account Call 150 from your EE mobile or 0800 956 6000 from any other phone to get help.You can quote error code: Given Na...