Unable to join EE public wifi.

[Racsoc92]

I have an EE broadband contract which works fine in my home, has been set up, is active, no problems.

I am trying to opt-in to the EE hotspots out in public, and have tried multiple devices, multiple hotspots and on different days. I am able to log in to the website, so my username and password are not the issue.

Whenever I try to "opt-in" it says "Sorry, we weren't able to opt you in. Refresh and try again or come back later.". I have tried on different days etc and still get this issue (screenshot below).

Does anyone have any suggestions?

[XRaySpeX]

What is the name of the EE BB plan are you on including its speed?

[Racsoc92]

Full Fibre 500

[Peter_W]

Thanks for confirming that for us, @Racsoc92.

When you're logging in with this email address and password, is it showing all of the details and bills for your broadband contract, or just the mobile details?

Is it before or after logging into the WiFi portal that you're being asked to opt in, too?

Peter

[Racsoc92]

I 've logged in on various networks (work, public, home, phone) using my details to this page:

https://ee.co.uk/plans-subscriptions/eewifi

But always get the error I've screenshotted above. This is me trying again many weeks after intially having problems and it's still recurring.

[Leanne_T]

Hi @Racsoc92 

Thanks for coming back to us.

I am sorry this is still happening, to get the error looked into and check why this is not working please call us and the team will be happy to help. 

Please see the Contact Us page for ways to get in touch. 

Leanne.