Loss of 5G coverage in NE4 9**

[ahad2]

Similar to other recent posts, there’s a loss of 5G coverage in NE4 9** . 5G had been fine since it launched here but it disappeared about a week ago (4G only now on both EE phones in the house).

Looking now,  your coverage checker says 5g isn’t available in my postcode yet ( it was) but after two reports on the service checker I’m told there is no problem.

I would call but don’t have the time to wait on hold in the evenings and can’t use my phone for calls when I’m at work during the day. The lack of detailed information is a little frustrating (e.g. is it a permanent change in coverage or something that can be fixed).

[bristolian · Accepted solution]

Both 4G & 5G services are delivered across combinations of multiple frequency bands, it's not unusual for there to be local amendments to the specific config. This can sometimes cause variations to the perceived coverage.

If the coverage checker has been amended, and now shows 4G rather than 5G coverage in your location, I would suspect this is now the service you should expect - at least until further rollout happens locally.

Having a pre & post analysis of the various carriers in use would be the only way to further advise.

[ahad2]

Thank you for the prompt and detailed response @bristolian, greatly appreciated.

If this is the case then it is disappointing (data speeds are inconsistent on 4G here - they can go from perfectly useable to every request timing out). I’ve previously been happy to pay the higher prices you get at EE because of the consistent coverage quality.

If this was a planned/scheduled network change, I suppose there’s nothing to be done. I can review when our contracts are up and decide what to do at that point.