I live in the North of Oxford; I transferred to EE in December 2024 and had an initial period of 21 days of intermittent / no service through the EE Broadband Hub. An engineer visit in January 2025 resulted in the diagnosis that the hub unit sent out in a Christmas promotion did not have all the software updates it needed. Since the engineer's visit the original hub worked well allowing me to access my computer, my digital phone, my Amazon Alexa Device and my TV. Since late Friday 28 March 2025, my EE Hob has shown a fault which has resulted in NO ACCESS to my communications devices, or TV. I have an EE Engineer visit scheduled on Wednesday 2 April but there is some doubt whether a replacement hub will be available at my address when the engineer calls. I have lost confidence in BT/EE's capability to install and maintain a reliable broadband service. Is my experience isolated or, as I believe, increasingly common.
