Community Activity

Haven't received new phone

Place an order over a week ago for Samsung Galaxy S25, but haven't received the order. Tracking reference mentions it is dispatched, but that has been a week now unfortunately. 

No tracking sent

I originally made an order a few weeks ago and my device was out of stock my order was cancelled as I phoned up and hadn’t received tracking after 5 days. I’ve reordered the device on the 22nd, the phone was in stock and when I spoke over the phone b...

File Sharing

I've have just changed over to the EE smart hub and I am now having trouble using the scan to folder function on my printer. I have set this up identically to my Sky router previously, but something seems to be blocking it. I am now thinking this may...

Damian3 by Explorer
  • 54 Views
  • 3 replies
  • 1 Helpful

ITV X progress/time bar

I’m watching ITV player on my tv through the EE mini box. The progress bar won’t go from the screen! It’s driving me mad. If you press back it goes back to ITV main page. No other button will get rid of it. I had to fast forward it and it hasn’t gone...

Sam1585 by Investigator
  • 2602 Views
  • 18 replies
  • 6 Helpful

Limboland

Hi, I ordered a SIM card but DPD have been unable to deliver it and it's now winging it's way back to EE. In the meantime I've received my first bill. TBF it's my fault, I should've had it delivered to my work address. How can I get it rerouted to a ...

Resolved! EE GameCard nightmare

So I ordered TWO Xbox’s back in September BOTH orders never went through, no one could fine my orders. After calling they were reordered I received both Xbox’s a few days later, couple weeks late I noticed I never received my pass and game card that ...

Problem with landline

Hi. I don’t know if anyone can help me, I’m having issues with my landline, the fault is intermittent. I recently switched from Sky to EE, when the change over was made I was switched to digital voice and that’s when the problems started. I have thre...

DavidB56 by Investigator
  • 21 Views
  • 1 replies
  • 0 Helpful

Re: Live chat

Hello, i have been cut off as have had trouble paying my phone bill recently i can pay it on the 1st august which is when i next get some money but right now i cannot afford to have it cut off as need people to contact me due to family member in hosp...

No discount even though it says I do.

I am subscribed to the £10 pay as you go subscription pack, I have reoccurring payments come out each month to cover this. It says that I have a 10% discount because of this yet I have never had any discounts and I’ve been subscribed for over a year....

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Amypj89 by Investigator
  • 49 Views
  • 2 replies
  • 0 Helpful

Live chat

Hi, is it usual that Live Chat is unavailable under Help, all day Sunday?

HollowayRoad by Established Contributor
  • 9128 Views
  • 15 replies
  • 2 Helpful