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Community Activity
Dropout of wired device during the day
Hi,We have full fibre to the house with wired devices and wireless. Our main computer is an I Mac and is wired. We have several iPads a Mac mini and other devices including a solar panel inverter. All work until around 10.30 am when the wired iMac st...
EE/Verisure Smart Home Security System
Oh my god! How difficult can it be to purchase a product that EE offers!!!I have been trying to purchase a home security package that EE offers with Verisure since mid April 2025. My details have been passed along to the specialist sales team on nu...
Changing EEID login email address
I had an issue, earlier this year, which led to EE closing down my account and creating a completely new one for me. In order to do that, we had to create a temporary email address to set up the new account. The adviser was clear that once the old ac...
How to check data plan is 5g compatible?
I'm currently on a SIM only contract that I'm very happy with, but my phone is quite old now and I was planning on buying a Google pixel (maybe 9a). I'm running under the assumption that I can simply put my SIM into the new phone and bing bang boom, ...
Account
Unable to access my account
TNT Sports
Hi if I get the TNT sports add on for £20, can I watch it over my Apple TV without my phone being involved? Or is it still like the old BT sport where you had to use EE’s data and cast it?
Upgrade EE 900Mbps to EE 1.6Gbps
Hi I’m currently on the EE 900Mbps Package, with 12 months of my contract left.I’d spoke to EE Broadband Customer Service earlier, about upgrading to the EE 1.6Gbps Package. It’s available at my home.I was told that I was an EE Legacy Broadband Custo...
EE app not showing Smart Wifi
My broadband connection is working fine, but when I log in to the EE app, it is no longer showing my Smart WiFi devices, so I can't click on them to see which devices are connected via each access point.I can tell that they are working, because if I ...
EE account not recognising my ported number
We moved our business phone numbers to EE but our EE account will not recognise the ported over numbers. What do we do about this please? Can anyone actually help. Customer service have tried twice but nothing has been done about this.
No confirmation Email
I have had no confirmation of iPad Pro 13 1TB Space Black I had put down an upfront cost of £108 went through all the correct steps over the phone and haven’t had any email updates and the upfront cost money has been taken out my bank account twice ...
