Community Activity

Online limited plan cannot be purchased online?

I am a existing customer and would like to purchase the 24-month contract for existing customers online. However, for three consecutive days, I tried to log in with different smartphones and desktop computers to purchase the summer limited sim only p...

Yan123 by Visitor
  • 5 Views
  • 0 replies
  • 0 Helpful

4g mobile wifi router

Hey folksi bought a 4g wifi router last year to take on a caravan holiday.. we are taking it away again this year but i cant get into the account to top the device up its asking for a mobile number and i cant find the original email with it. I have t...

dejahm by Visitor
  • 5 Views
  • 0 replies
  • 0 Helpful

EE app not showing Smart Wifi

My broadband connection is working fine, but when I log in to the EE app, it is no longer showing my Smart WiFi devices, so I can't click on them to see which devices are connected via each access point.I can tell that they are working, because if I ...

GC_Wood by Contributor
  • 23 Views
  • 2 replies
  • 0 Helpful

Changing EEID login email address

I had an issue, earlier this year, which led to EE closing down my account and creating a completely new one for me. In order to do that, we had to create a temporary email address to set up the new account. The adviser was clear that once the old ac...

GC_Wood by Contributor
  • 27 Views
  • 2 replies
  • 0 Helpful

network Issue

hi, im new here I bought new SIM Card two weeks ago, I did top up my balance but I can not make any calls or tezt message,I am struggling with that issue second week already, constantly trying to set up my plane as my credit is 15£, but unfortunately...

Bill payment isn't showing on EE after two weeks

I paid my bill via card on Tuesday 19th December for quite a sizeable amount of money, which was immediately taken from my bank account.The bill was still showing unpaid, and after getting in touch with customer services, they said to wait and the mo...

austenliam by Established Contributor
  • 1339 Views
  • 13 replies
  • 1 Helpful

Dropout of wired device during the day

Hi,We have full fibre to the house with wired devices and wireless. Our main computer is an I Mac and is wired. We have several iPads a Mac mini and other devices including a solar panel inverter. All work until around 10.30 am when the wired iMac st...

Mal-110 by Investigator
  • 91 Views
  • 8 replies
  • 0 Helpful

EE/Verisure Smart Home Security System

Oh my god!  How difficult can it be to purchase a product that EE offers!!!I have been trying to purchase a home security package that EE offers with Verisure since mid April 2025.  My details have been passed along to the specialist sales team on nu...

VW1974 by Explorer
  • 32 Views
  • 2 replies
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How to check data plan is 5g compatible?

I'm currently on a SIM only contract that I'm very happy with, but my phone is quite old now and I was planning on buying a Google pixel (maybe 9a). I'm running under the assumption that I can simply put my SIM into the new phone and bing bang boom, ...

Babsiee by Explorer
  • 88 Views
  • 6 replies
  • 2 Helpful