Devices

EE SIM

Hello people, im trying to use my EE sim in a new phone, the phone was previously used by an old 02 number.. I can’t seem to get any signal! Do I need to unlock the phone and if so how do I do it? thanks

iPhone purchase

Hi from EE. We're sorry, there's an issue with your recent order XKO*********. Please contact us at ee.co.uk/message-us and one of our Guides will get your order back on track. Thanks. [Mod edit: Order number removed. Please refrain from posting ...

Resolved! Iphone 17 Pro FRAUD!

I ordered an iPhone 17 Pro from EE on finance, but instead of receiving the phone, I was sent an Xbox controller battery pack. I reported this to EE straight away and provided all the evidence, including photos and tracking details, yet nothing has b...

Resolved! iphone ordering

Hello i am going to order an iphone but if i order sim free will it be an esim only phone or come with a physical sim tray

Resolved! 5G+ symbol on iPhone ?

Hi,I am in a 5G SA + location.should my iPhone 17 pro be showing the 5G + as only shows 5G ( when I do a google search on EE is says should say 5G+ )any ideas? Anyone with iPhone seeing 5G+ symbol in 5G SA areathanks

Resolved! RCS after porting number, stuck on verifying number.

A few months back, I came to EE from O², all went smoothly, but my Google messages was sending RCS messages as my temporary number. Tried changing it and it wouldn't work. Now I've had a new SIM card, the number is correct, but it's stuck on "trying ...

security

how do i switch off 2g on my phone?. The ee sim does not let me .there is a major security issue with 2 g associated with stingray boxes

Resolved! Upgrade to 17 pro max?

I currently have iPhone 15 pro max on contract which ends in Aug 2026 but not sure whether to upgrade to the 17 pro max? How long can/should I wait after my contract ends to upgrade (if I do)? Can I upgrade without trading in my current iPhone? Is u...

Resolved! Level of service is terrible

My bill is paid, but still no active account. The website is up-to-date. I can't text to investigate due to not being connected and the microphone on the device is broken, so calling isn't an option right now. Is there an email address I can use?

Resolved! App Captcha Issues

Does anyone know why I can't get past the Google Captcha on the App - can't enter any comps - I've deleted and reinstalled the app and it's the same & restarted my mobile. The QR code on EE's page takes you to Apple App store (?) but doesn't give an ...