Devices

iPhone 18 pro max order

I placed my order for the iPhone 18 pros max 256gb glacier as well as a case, screen protector and plug on the 18th of September.My phone is yet to arrive saying it’s been delayed when I’ve been told to wait to get one is 1-3 days. I’ve called 150 3 ...

18 Pro Max Dispatch time

Hi,I just ordered the Iphone 18 Pro Max and it says that it will usually dispatch in 13 days, however, if I go onto EE's website if I want to order the same phone again, apparently now it will only take 7 days. So I want to know why mine is saying 13...

Been charged device plan but phone not delivered — EE contract

"Has anyone else had this with EE? My contract phone hasn't arrived but I've already been charged for device on my first bill. Surely that's not right — you shouldn't pay for something you haven't received yet. What should I do? Thanks everyone "

Resolved! EE PUBLIC WIFI STOPPED WORKING ON PS5

For the past 9 months, I have been using EE public wifi on my PS5. You connect to EE Wifi but internet will fail. You open Network > Connection Status > View Service Status > opens EE public Wifi Authentication Portal > Enter login details > You now ...

Unlock device sit not working

Hi, I’ve been trying to unlock my device which is locked to EE it’s an iPhone 11 but when I type in the IMEI number and click next nothing happens. the site seems to be frozen or something. is there a way around this?

Error 007 - Can't activate Apple Watch data on Essentials Plus

Hi folks,I’ve just joined EE for the first time I’ve taken out the essentials plus plan which includes unlimited data for my Apple Watch but whenever I try to add the Apple Watch plan it just tells me I’m not eligible for an additional lines and it’s...

Resolved! iPhone Duo Delay

Evening everyone!I ordered the iPhone Duo 512GB midnight sky on the 23rd October and I know it’s a long waiting time, I was told 28 days when I ordered the device which would be the 20th Nov which is completely fine!I contacted them today regarding a...

Nothing 3a no updates coming through

First time posterMy nothing 3a is not getting any updates through. The OS is probably 18 months out of date and it's now starting to cause issues with apps Any suggestions for sorting it

iPhone 18 pro, Pro max (iPhone Duo) that time of the year again, Thread

Hello dear Ee community people, is that time of the year again, pre ordering the new iPhones and Apple Watch and the new special edition Apple fold phone, as you all know the apple event is going on live right now and they are presenting the new iPho...

iPhone Duo Preorder – 16 October, No Delivery, Poor Communication and Questions

I wanted to share my experience with EE's handling of the iPhone Duo preorders, particularly regarding the lack of communication and what appears to be a rather unclear fulfilment process.I've been an EE customer for approximately 14 years, and I pre...