Devices

Resolved! iPhone 18 Pro Max 1TB Black dispatch times?

Placed order on 26th October. At the time it said dispatch within 14 days.I have received texts saying order is on track, and email with tracking information (status is order confirmed, expected by 3rd November (it's now the 5th)).I can see the mobil...

Upgrade options

My contract is due to run out in under 3 weeks. I got a link to upgrade but all I get when I try to upgrade is telling me that Iam not upgrade eligible but that I can add another line. And never get a proper response off the AI assistant what are my ...

iPhone 18 Pro Max box open

I just received the new iPhone 18 pro max but the box was already opened! Spoken with an EE rep and she told me that it was due to inspection and warehouse checks! Is that normal as I never received an unopened box before?

iPhone 18 pro, Pro max (iPhone Duo) that time of the year again, Thread

Hello dear Ee community people, is that time of the year again, pre ordering the new iPhones and Apple Watch and the new special edition Apple fold phone, as you all know the apple event is going on live right now and they are presenting the new iPho...

EE store wont remove air bubble from screen protector

I took my phone to local store and they refused to remove air bubble from screen protector. I now discover from technical team they have a tool in store to do this!Phone is a month old and under warranty.

Resolved! **iPhone 16 Pro Max – No Service / “Phone Not Allowed” – EE Incident INC00000260

Hi,I’m posting regarding an ongoing issue affecting my iPhone 16 Pro Max and, according to EE, a number of other customers with the same device.On 2 November, my phone suddenly lost all EE network service. It attempts to connect but is then disconnec...

Resolved! Iphone pro max glacier 256gb

I ordered the iphone 18 pro max in glacier 256 on 20 sept evening and i still haven't received any updates with delivery. I can see that burgundy colourway is more popular therefore cant find much update on this colour. Please let me know, thank you....

iPhone Duo Preorder – 16 October, No Delivery, Poor Communication and Questions

I wanted to share my experience with EE's handling of the iPhone Duo preorders, particularly regarding the lack of communication and what appears to be a rather unclear fulfilment process.I've been an EE customer for approximately 14 years, and I pre...

iPhone Duo - Sceptical about my order

So, I preordered an iPhone duo immediately after preorders went live last Friday. I did so over the phone as my online order for the iPhone 17 Pro Max last year turned into a Sh.. Show and ended up being cancelled.The sales rep confirmed everything o...

Resolved! Samsung Mobile

Hello, I need to make an Extended Warranty claim.My Samsung Galaxy A55 5G suddenly switched off and will not turn on again.The phone has not been dropped, damaged or exposed to water.My My EE account confirms that Device Care Extras is included and t...