Devices

Xplora x6 Play (eSim) Setup

Hi,I have recently purchased a Xplora X6 Play (eSim) Watch from EE in addition we were also sent a nano SIM card for the contract that we have signed him up on - this was us preparing our child to having a phone with a contract (he does have an old i...

Xplora X6 Play

Hi I've just got the X6 Play for my daughter but can't use it as there seems to be no sim... can this be connected as an eSim?

Audio problem on iPhone

Hi there. I’m having sound problems on my iPhone 16 plus. So when I try to record a video on snap chat or tik tok or a video call on what’s app, the sound is all distorted and fuzzy. But if I do a video call on FaceTime or record a video on my normal...

Will EE support RCS E2EE (End 2 End Encryption) on IPhone RCS messages...

Are there plans to support the recently released 26.5 update feature of E2EE for IPhone RCS? If so any ideas of a timeline?

upgrading

Hi all everytime i go to upgrade my phone via the app i can pick the phone the airtime package etc but when i go to click continue it says an error has occured it can not connect to the server i then go onto the website and i cant even click on the p...

My old Doro 5516 mobile is not working any more. something changed?

Resolved! Phone Order

I placed an order on 05/06/2026, iPhone 17 Pro Max 256GB, I payed the upfront amount and got the confirmation number (XKO). But till this date I haven't got anything else, no phone, no SMS, unable to track it, the store where it supposed to be delive...

Unable to press upgrade button

Hi, whenever I try to press the upgrade option on the website and app it does not take me anywhere and I’m left on the same screen. Can anyone help?

Resolved! Phone keeps turning off and on

My iPhone 15 keeps turning its self on and off after 2 minute. Doesnt leave enough time for it to do an update. Tried doing an update in recovery mode but it stops and says the update has been corrupted. When on it works perfect but restarts after 2 ...

Review

Hi there - I am not sure how to leave a formal review so please pass this onto the relevant people. I have recently had the WORST customer service experience of my life with EE (one of your team dropped my phone and cracked it & I was then told I had...