Find my phone

[Mel146]

Hi please can you help me find my phone which is for phone number 07*********

[Mod edit - removed mobile number. Please do not post personal details in the community]

[Peter_W · Accepted solution]

Hey there @Mel146.

Welcome to the EE Community 😊

As your network provider, I'm afraid we don't have any way of tracking the location of handsets.

If it's lost or stolen though, we definitely want to help you with making sure this gets reported, and there are a few other ways you may be able to track it too.

What exactly has happened here?

Also if it was an iPhone, you can try tracking this over at Find Devices - Apple iCloud.

Peter

[JPenny]

Can you locate my iPhone 07*********

[Mod edit - removed mobile number. Please do not post personal or account information in the community]

[JPenny]

I have lost my phone

[Chris_B]

@JPenny  EE can’t track or find your phone.
 This is a public forum so you do not post private information on here’s. Ie your phone number.  

 As you have access to the net you can use THIS or a different Apple device to find your iPhone.  Provided you didn’t switch off find my on the device ( its enabled be default) PLEASE READ THIS 

[Michael_D]

Hi @JPenny 

Welcome to the community.

As @Chris_B mentioned, we aren't able to track your phone, but you can follow the steps above check using Find My iPhone.

If you aren't able to find it, you can contact our customer service guides from another phone to have the SIM suspended.

They can also arrange for a replacement SIM to be sent out in the post or if you are on a pay monthly contract and have insurance, discuss a claim.

Alternatively, if you are the account holder, you can visit an EE store with photo ID (either a passport or driving licence), and they can activate a SIM with your number.

Michael