Other phones & Devices

Resolved! Broken Phone due to wear and tear

This happened a few days before Christmas my phone decided to break on me, I cannot connect to the mobile carrier, I went to the Apple Store and got it diagnosed and they said it was wear and tear and would cost me £500 to repair it which is extremel...

Resolved! Blacklisting lost phone

My phone was lost so I contacted with EE to report and asked for blacklisting the IMEI. EE member said that they added my lost phone imei into the blacklisting list already and sent me the proof of barring. Unfortunately, my insurance company said th...

Resolved! Can anyone help .please. the Pattern to open my phone is saying wrong pattern

My phone won’t open it says my pattern input is wrong and has blocked me tried re tried chatbot no help at all .any one any ideas .? T.i.a.

Resolved! B*****

EE One 

Resolved! Am I able to exchange beats earphones for a different colour?

I got some orange Powerbeats Pros for christmas, but when I opened them up, they were way brighter than I expected them to be. I’d quite like to exchange them for lilac - does anyone know if EE offer an easier exchange process than filling in the ret...

Resolved! I'm not sure if my new phone has gone through

Resolved! Upgrade

Resolved! Solution required

I bought a Sony earpods via the EE app in the month of May 2025, on monthly contract. It stopped working completely like 2 months ago. I thought initially it was an issue with the charger and changed the charger but no luck. I tried connecting it wit...

Resolved! Upgrade

I joined EE in June 2025 . I want to add my  current sim only plan to the upgrade I have been offered (its says upgrade even though I didn't get the phone from EE)  . IT will not let me add it when i check out , it keeps asking me to choose another s...

Resolved! EE Repair LOST

I took my phone for a repair on the 1st of December. It was received by the Bullring EE and dispatched back to the original store I took it to on 3rd of December. It still has not arrived at the store for me to collect - which is cncerning considerin...