I am EXTREMELY disappointed to see that not only are EE still plagued by this issue, but that even after YEARS of customers experiencing it, EE have still not openly acknowledged the issue WHILE CONTINUING TO SELL THE PROBLEM PRODUCTS!!
The good news is that there is a workaround that works on the Watch 5 and up. It's not the most convenient, but you will need to activate your plan from a Samsung device. This might entail borrowing or dusting off a cast-off, but once the plan is activated, you can re-pair the watch with the correct phone- the plan will remain activated as the watch does not need to be reset (as the older models did) to transfer between phones.
This has been a KNOWN problem for literally YEARS. I received a month's credit over this, but I'll be honest, it looks like this should be brought to the attention of a regulatory authority- it seems as though laws are being broken at this point.
EE, you are fully aware of this issue, yet you keep selling the watches without care for it, then make your users jump through hoops before pretending that this issue is a new discovery, AND LEAVING YOUR USERS WITHOUT A FIX, AND WITHOUT THE PRODUCT FOR WHICH THEY HAVE PAID.
It's time your users started making a noise about this with the ombudsman, as I am absolutely beyond doubt: you are KNOWINGLY ripping off your customers, and it is disgusting.
