Difficulty getting samsung watch ultra set up on network

RoninDevil · ‎08-03-2026

Hi, i have just switched from apple to samsung. I am having difficulty getting my watch set up in a data plan. I am with EE.

I tried going through the wear app but after the connect to service provider page i justvget a white screen. Nothing happens.

Goimg through the apps section in the phine i did get it to take me to EE. EE sighned me up to a watch data plan and my EE app shows tje plan along with a mibile number, different to my main phone number.

There is still nothing on the watch. In connections it tells me no data plan. It then sends me to the wear app where tje above process starts and i end up on a white screen again.

Anyone know if i am missing something? How do i gwt the watch connected?

Thanks for any advice.

Chris_B · ‎08-03-2026

@RoninDevil Try clearing the browser history and cookies and restart the phone. I had a similar issue yesterday when checking out the prices and I did the above and it worked.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Leanne_T · ‎09-03-2026

Morning @RoninDevil

Thanks for coming to the community.

The number will be different in your EE account, this is for billing purposes and once connected will share the same number as your mobile.

If you can try the steps @Chris_B has provided and see if you can get the Samsung Watch connected, if you continue to get a white screen please call us on 150 and the team will be happy to help you get set up 🙂

Thanks.

Leanne.

RoninDevil · ‎09-03-2026

Thank you both. I tried the above and at first i thought it was working. Got one screen further but it told me to call EE with code 531.

I did that and they tried a few things but nothimg worked so far.

I have read that this can be a common issue.

Leanne_T · ‎10-03-2026

Hi @RoninDevil

Thanks for coming back to us.

When you called, did the team open a support ticket for this error code to be investigated?

If no ticket was raised, and nothing has worked, please call us again and let the tech guide know this is ongoing and they can continue with the troubleshooting to get this sorted.

Leanne.