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Apple TV trial not working

Badger1025
Investigator
Investigator

Hi

Like many others I'm really struggling to activate the 6 month free Apple TV subscription.  I have the add on live on my account, however the link  I was sent via 150 does not work, just goes straight to apple tv home page with the offer of a free 7 day trial. I've had two lengthy calls with EE now, one suggesting I openened the link over mobile data (doesn't work) and another where I was just fobbed off and never heard back. Not sure why something so seemingly simple is proving complicated with zero support on offer from EE. Does anyone have any suggestions how to fix this? 

Thanks!

67 REPLIES 67

I’m on an iPhone. I went to the ee app in the rewards part and it said 6 months free trial so I clicked it to confirm then only gave me a week so cancelled it 

James_B
EE Community Manager
EE Community Manager

Did you receive a PIN to enter in the Apple TV+ app, @Dizzle24?

James

No

James_B
EE Community Manager
EE Community Manager

Have you tried setting it up over mobile data, rather than WiFI, @Dizzle24?

Is your correct phone number displayed in your phone settings?

James

redwatty
Explorer

Did anyone get a resolution for this? I've tried all the suggestions in the thread, (apart from calling EE, as I'm in my early fifties and don't want to waste what's left of my life, waiting to be answered). I'd appreciate any up to date guidance.

Katie_B
EE Community Support Team

Hello @redwatty

Thanks for coming here. 

Please could you confirm if you have received your PIN?

Do you see any error messages when trying to activate your trial?

Speak soon,

Katie

Hi Katie

I don't get that far. In the email reminder I received from EE, I click the link to activate Apple TV but when it takes me to the page where I can see NowTV etc. Apple TV doesn't show up, so there's no way to click to activate.

Katie_B
EE Community Support Team

Thanks for confirming this @redwatty

Are you connected to WiFi when setting this up?

Did you text TV PLUS to 150?

Katie

CP1276
Visitor

Can someone help me activating the 6 month trial. There are no clear instructions on how to do this unless i've missed something.

Thanks

Katie_B
EE Community Support Team

Hello @CP1276

Please follow these steps:

  • text TV PLUS to 150. We will send you a 6 months’ free activation code.
  • or log in to EE or download the EE app and go to Plan & Add-ons > Add-ons > Apple TV+
  • then follow the instructions we send you

If you have any questions please be sure to let me know.

Thanks, 

Katie