Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 8715 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 5690 Views
  • 0 replies
  • 1 Helpful

Resolved! Disable safe search

Hi,few weeks ago I have call your services center and have asked to disable safe search for me.she has said that time after verify my age and my registered credit card for my account on EE. This will take 24 hours till it’s done, but till now it has ...

Brianbk by Investigator
  • 2169 Views
  • 7 replies
  • 1 Helpful

Router password

How do I change my routers password to make sure my neighbour who asked to borrow my WiFi, is not using it now.

Shaggy1 by Visitor
  • 493 Views
  • 1 replies
  • 1 Helpful

Upgrade scam

I recently had a scammed call in to ee pretending to be me and ordered an expensive handset on my account . EE allowed them to change my address and email all over the phone with little security. After this ee put extra security on my account but the...

BA151 by Investigator
  • 410 Views
  • 1 replies
  • 0 Helpful

Resolved! Is text a scam

I received a text from 1122, saying I'm qualified for a double data. That i should simply reply DOUBLE by text to receive the data.Is the text genuine or scam?Thanks 

5464 by Visitor
  • 369 Views
  • 1 replies
  • 1 Helpful

Resolved! scam texts

Hi I’ve had a text from 1122 offering me double data for free as I’m a bt and ee customer. This would be very helpful - but is it a scamSeen lots posting this seems EE does not answer this type of question 

Ray00 by Investigator
  • 1464 Views
  • 3 replies
  • 4 Helpful

Content lock

EE is a joke! Content lock changed to on! I do not use credit cards and I certainly will not go into any branch to get something removed that I did not change!!!! It's actually easier to change provider! Appalling from EE to change without my permiss...

Promotion

Is there a scam going on on EE Promotions right now 

DiMcT by Visitor
  • 294 Views
  • 1 replies
  • 0 Helpful