Call claiming to be from EE

[Nunu12]

I received a call from EE offering to reduce my monthly bills as compensation due to the poor network the last few days. the number that called was 02039292365. they were asking for my personal details

[Michael_D · Accepted solution]

Hi @Nunu12 

Thanks for coming to the community.

You've done the right thing being wary of an unexpected call like this.

It is not a number that we'd use from our call centres or one of our direct partners who may call on our behalf.

Can you text CALL followed by the number to 7726 to report it as a spam call?

Have you had any network trouble at all?

Michael

[Chris_B]

@Nunu12  Ask yourself how would they know you had poor cellular coverage ?   EE don’t track where you are in the UK but you can sign up to receive updates on locations that might be having network coverage issues 

That’s got scam written all over it. 

[Nunu12]

Yes my area has had network issues, but I didn't feel right about the call. She was offering 50% off my current bill. thanks for your response

[bristolian]

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@Chris_B wrote:

@Nunu12  Ask yourself how would they know you had poor cellular coverage ?

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Whilst a valid point, there's a pretty safe bet that most users would have some perception of "network problems" and it's a good "in" for a scammer wanting to dupe the unwary.