Random calls

[1lla1]

Hi, I have just switched to EE and put a new sim and topped up and I havent yet given out my new number to anyone yet I have had 3 calls already 2 numbers I couldnt call back 1 was a London number and other was a mobile number and one I could call back and it was some southerner. How do these people have this number if its a new sim I have had plenty of new sims with other networks and have never had random calls from people I dont know anyone know whats going on with it?

[Alex_H · Accepted solution]

Hi @1lla1,

Welcome to the EE Community

I am sorry to hear you are having an issue with some nuisance calls on your new number. As there is a finite number of available UK mobile numbers, mobile numbers are recycled once cancelled. So though the number is new to yourself, likely it has been an active number in the past. 

Numbers are not recycled straightaway and are held in quarantine for an extended period before being put into use again to help avoid any issues like yours, though they can still occasionally occur. If you are receiving a large number of nuisance calls to your number you can request a number change by calling us on 150. 

Alex