Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Resolved! Scam

Dear EE team! Yesterday I try to connect on line on the Stansted airport and after that my number was put into scam. I received message from DealHub for my one day free trail and after that I have to send STOP on 65222Help not to be charged. Unfortun...

How to unlock phone you reported missing

I reported my phone missing whilst in Tenerife, it was handed in to reception after me blocking it. I have unsuspended the account from another device, yet it still isn’t working?

I want all access to my enternet

Emails from no-reply@info.ee.co.uk?

A relative has received multiple emails from this address, one relaying to EE ID, another confirming a broadband setup (with a completely different name, address and account number e.g. ****1234) and another. Is this a scam and should the messages be...

Can't make credit card payments since switching to EE

Had to switch from BT to EE and inserted new card yesterday, tried to pay for postage online with Royal mail today as I usually do but kept blocking payment at text autorization stage, seset my computer and cookies, phoned my credit card company 3 ti...

Resolved! Permission

Hello, I want to change the permission on certain sites, I'm over 18years old

Re: How do I change the adult content filter. I am over 18

Hhello

companies calling about my ee account offering to give me a new deal.

I seem to get lots of calls from companies offering to get me a new deal from my EE account as they have special offers. i've spoken to a couple over the years so i can tell when these calls come in i get one at least once a month. they say they can ...

Scam text messages?

I did receive the following text message but I only have EE mobile and not any other service. Recently I also receive messages from ‘BT’ and ‘EE’ saying something like “thank you for passing the security check.are these all part of a scam?Hello EE he...

Possible scam call

Hi EE,Is the number 01438 989232 from Stevenage, England a recognised EE number?They have called me informing me that as I have been with EE for 3 years I have access to a loyalty discount where I will be provided 25GB for only £10 monthly. They also...