Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 8956 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 5860 Views
  • 0 replies
  • 1 Helpful

EE are not dealing with my situation

  I sent the below email to the EE fraud team as requested by the complaints team - attached is the response from the fraud team which is absurd - I feel at this rate I’m just being passed back and forth - I’m going to become very public now and keep...

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Z3ynah by Explorer
  • 378 Views
  • 1 replies
  • 0 Helpful

Resolved! Had call from 07973100194

Had a call from this number saying they are from EE and asking some security answers.Is thi legit or is it a scam.

Resolved! 30% off + free ear buds - SCAM concern

Just been called from someone claiming to be EE from 0113 534 6347 offering 30% off bills and starting to ask questions about bill, address, length of time at property and then email address.Felt wrong and hung up - having checked out the number seem...

rgcuk79 by Explorer
  • 703 Views
  • 6 replies
  • 8 Helpful

Scam text or not scam text

I have just received a message from - EE - (previously all messages came from 'EE')Welcome to EE Peter. Now that you've joined the UK's best network, it's time to enjoy all the benefits included in your plan.To find out exactly what great benefits yo...

Pete130 by Investigator
  • 533 Views
  • 5 replies
  • 0 Helpful

Tapiwa89

Can you unblock sites over 18s tried going on a website wouldn't let me 

Tapiwa89 by Explorer
  • 321 Views
  • 2 replies
  • 2 Helpful

Resolved! Age restriction

How it is possible after over 6 weeks of dealing with members of the staff from EE the can't do nothing to lift the age restriction for a person of 42 years old due to the fact that I don't have a credit card, this is really low standard services and...

Resolved! When in an Ee store ?

Whilst in an EE store are you supposed to be asked to say out loud and for anyone to hear your personal details?Next minute I'm getting scam calls. Not OK EE  

Resolved! email address format / aliases

Does anyone know if it is possible to use Gmail aliases on a MyEE account? e.g. instead of *********** use ***************? It's a useful way of filtering emails. Thanks  [mod edit: removed personal details from the forum] 

JHo1 by Contributor
  • 884 Views
  • 6 replies
  • 1 Helpful

Resolved! Disable safe search

Hi,few weeks ago I have call your services center and have asked to disable safe search for me.she has said that time after verify my age and my registered credit card for my account on EE. This will take 24 hours till it’s done, but till now it has ...

Brianbk by Investigator
  • 2225 Views
  • 7 replies
  • 1 Helpful