Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 5493 Views
  • 2 replies
  • 1 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 3661 Views
  • 0 replies
  • 1 Helpful

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for.   The curre...

Sorcha by Former EE Community Manager
  • 153971 Views
  • 0 replies
  • 111 Helpful

Pop-up anniversary survey scam

We've had numerous reports coming into our security teams about a pop-up survey scam.    When you are browsing the internet, a pop-up appears on the screen. The message can vary, but will prompt you to take part in a short survey with the offer of a ...

popup scam.png
Sorcha by Former EE Community Manager
  • 5186 Views
  • 12 replies
  • 5 Helpful

Bogus text messages about parcels

Please can you filter out these obvious scams which pretend to come from DPD etc about parcel deliveries. Please work with other providers to disable the number they come from. I have had about 10 in the last few weeks and I'm concerned for customers...

Scam missed delivery texts and Flubot Malware

A new malware variant has been identified which can send MMS rather than SMS from infected devices. Customers with potentially infected devices should follow the same process as FluBot to remove the malware as per the information below from the NCSC....

flu1.png ScamDHL.png flubot voicemail.png
Sorcha by Former EE Community Manager
  • 9464 Views
  • 10 replies
  • 11 Helpful

Resolved! Is this a scam?

Hi(my name and surname). Please join me in a screen sharing session. It's secure and simple - just click here: (if you are not the intended recipient do not click on the link and delete the message) <link removed>

possible phishing attempt

 filed a complain through the EE web portal as I am under the impression that my phone has been hacked. Firs I got a call from a withheld number from someone claiming to be from technical support, and he said it was "Impossible" to clone a sim car *g...

Resolved! Scam Text

Received a text message from "-EE-" asking me to tap and download some big news, any body else seen this?

Wolfe156 by Investigator
  • 2955 Views
  • 9 replies
  • 7 Helpful

Resolved! Scam? Or legit

Hi. I had a message come up saying i was chosen for a free iphone 12, i assume this is a scam?   this is the link, please can you advise?   [mod edit: removed to ensure safety]

TaraShaf by Visitor
  • 1439 Views
  • 1 replies
  • 1 Helpful

DPD Delivery Hoax Text?

Hello, I ordered a phone on Friday for delivery. I keep getting DPD text messages from -EE- (that is how it appears on my phone) with different updates than what I am being advised from EE customer services. I have heard there are many hoaxs around a...

Dottykc by Visitor
  • 1133 Views
  • 3 replies
  • 1 Helpful