content lock redirect

[Adam112]

I've set my parental controls to 18+ but when I try to visit a site I get redirected to https://ee.co.uk/plans-subscriptions/mobile where I can see that my settings are still on 18+. what's happening?

[Leanne_T]

Hi @Adam112

Thanks for coming to the community.

When you login after clicking on the link, is that where it is showing that 18+ access is enabled?

When did you originally change the setting?

Leanne 🙂

[Adam112]

restarting phone fixed it. no idea why the setting was suddenly enabled tho


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[Leanne_T]

Thanks for letting us know. @Adam112

I'm glad to hear it is all sorted 🙂

Leanne.

[Qasim6]

Content unlocked 

[Qasim6]

I need to remove the contain lock

[Michael_D]

Hi @Qasim6.

Thanks for coming to the community.

Please see our How do I turn on parental controls on mobile plans page for details on how to remove the content lock.

Michael

[Jc182]

Surely you must realise that that page is utterly useless?