EE Blocking Website on 4G
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18-03-2025 10:23 AM
Hi there,
Our website - www.stagweb.co.uk - won't load on EE mobile data for some people. We believe that content lock is restricting our site, but it's not affecting any of our competitors in our niche. Is it possible to get it reviewed and allowed for all EE customers?
We've checked it on www.blocked.org.uk and it doesn't flag any issues.
Thanks,
Tom
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18-03-2025 10:42 AM
I just ran another check on that blocked.org.uk and it's now showing EE as having 1 active block - I've submitted a an unblock request through the website. Is there anything more I need to do?
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18-03-2025 12:22 PM
@TP94 , I have just tried it and it came up ok with no problems, so not sure why that is happening to people on EE.
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18-03-2025 12:40 PM - edited 18-03-2025 12:44 PM
The Content Lock may be blocking it as it is related to Stag Do's which are typically Over-18 affairs. The website makes mention of "lap dance clubs" etc which may flag up and be the reason for the block. I don't make a habit of looking at stag do sites currently so I am unable to say what the situation is with competing sites and why they wouldn't be flagged. I would argue the case that they all probably should be.
Those that are unable to access it would need to move their content lock to allow 18+ content.
I am able to access your site without any issue, as my content lock is set to allow 18+ content.
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18-03-2025 01:05 PM
get flagged.
If we were to tidy up the site and remove the offerings, is there a way we
can request to be reviewed or would it happen automatically?
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18-03-2025 01:10 PM
Impossible to say, I am unsure how often EE tends to review their criteria against sites on their Content Lock block lists.
I would imagine it would need to be manually reviewed somehow.
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18-03-2025 02:21 PM
Content Lock classification of sites is maintained by the Internet Watch Foundation
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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18-03-2025 04:34 PM
Hey there @TP94.
Welcome to the EE Community, and thanks for flagging this too.
As others have mentioned, it may be that the inclusion of activities linked with 18+ entertainment is what's caused it to be picked up by the moderate content lock option.
I've shared this thread with the relevant team to see if any review is possible, but I can't guarantee it's something we'll be able to change.
Peter
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18-03-2025 04:38 PM
We've tidied up / removed a lot of content, so it should be no different to
the other sites in our niche.
It also doesn't seem to be hit by any other filters for other networks,
just EE.
Thanks for looking into it - appreciate it.
Will someone contact me either way with an update?
Thanks,
Tom
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18-03-2025 06:10 PM
@TP94 I can't say when exactly we will hear back from our team but once we have an update we will let you know the outcome.
Alex
