Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 5359 Views
  • 2 replies
  • 1 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 3603 Views
  • 0 replies
  • 1 Helpful

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for.   The curre...

Sorcha by Former EE Community Manager
  • 153885 Views
  • 0 replies
  • 111 Helpful

Resolved! Scam Text

Received a text message from "-EE-" asking me to tap and download some big news, any body else seen this?

Wolfe156 by Investigator
  • 2950 Views
  • 9 replies
  • 7 Helpful

Resolved! Scam? Or legit

Hi. I had a message come up saying i was chosen for a free iphone 12, i assume this is a scam?   this is the link, please can you advise?   [mod edit: removed to ensure safety]

TaraShaf by Visitor
  • 1433 Views
  • 1 replies
  • 1 Helpful

Loss of SIM and Network after blocking of SPAM

Hi Currently using Huawei P20Not sure if anyone has the same issue, over the weeknd I received a SCAM text perpoting to be from DHL, with out really looking, i reported the number as a SPAM text, and then deleted the text. I have a horrible feeling t...

NickC2 by Explorer
  • 529 Views
  • 2 replies
  • 1 Helpful

DPD Delivery Hoax Text?

Hello, I ordered a phone on Friday for delivery. I keep getting DPD text messages from -EE- (that is how it appears on my phone) with different updates than what I am being advised from EE customer services. I have heard there are many hoaxs around a...

Dottykc by Visitor
  • 1125 Views
  • 3 replies
  • 1 Helpful

Flubot Scam

Despite EE not having any warnings on their homepage like other providers it seems we are now getting attacked by the Flubot scam. If you are on Android then delete texts that come from DHL who suggest they have a delivery for you and tempt you to do...

IaMa by Visitor
  • 1193 Views
  • 7 replies
  • 3 Helpful

Do phone cloners access photos?

My boyfriend just had his phone cloned. He open a text message and all his texts and photos disappeared and some random app come up he didn’t know and he couldn’t delete it. He rang EE who said it had been cloned. Does this mean someone has photos of...

MeVe by Investigator
  • 728 Views
  • 5 replies
  • 1 Helpful

Strange number

Hello,anyone else receive a message like this late at night?cant find the number on the usual google - “who called me” search engines. kind regards,Kelly 

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Resolved! Scam message?

Just received a text saying my bill hasn't been processed and my services will be suspended unless I update my details using the attached link. My bank says the payment has gone through so thinking it might be a scam?

Cs2904 by Explorer
  • 1719 Views
  • 4 replies
  • 3 Helpful

Resolved! Suspected scam email from EE

C͏u͏s͏t͏o͏m͏e͏r ͏I͏D : sara-brown08@hotmail.co.ukW͏e’͏v͏e ͏r͏e͏n͏e͏w͏a͏l ͏i͏s͏s͏u͏e ͏t͏o ͏y͏o͏u͏r ͏m͏o͏n͏t͏h͏l͏y ͏s͏u͏b͏s͏c͏r͏i͏p͏t͏i͏o͏n. ͏I͏t ͏a͏p͏p͏e͏a͏r͏s ͏t͏h͏a͏t ͏s͏o͏m͏e ͏o͏f ͏t͏h͏e ͏b͏i͏l͏l͏i͏n͏g ͏d͏e͏t͏a͏i͏l͏s ͏a͏s͏s͏o͏c͏i͏a͏t͏e͏d ͏w͏i͏t͏h ͏...