Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 9009 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 5904 Views
  • 0 replies
  • 1 Helpful

Resolved! scam texts

Hi I’ve had a text from 1122 offering me double data for free as I’m a bt and ee customer. This would be very helpful - but is it a scamSeen lots posting this seems EE does not answer this type of question 

Ray00 by Investigator
  • 1501 Views
  • 3 replies
  • 4 Helpful

Content lock

EE is a joke! Content lock changed to on! I do not use credit cards and I certainly will not go into any branch to get something removed that I did not change!!!! It's actually easier to change provider! Appalling from EE to change without my permiss...

Promotion

Is there a scam going on on EE Promotions right now 

DiMcT by Visitor
  • 298 Views
  • 1 replies
  • 0 Helpful

Is confirmation@info-ee.co.uk genuine

Hi I had a call from 02036424665 today offering me a deal for existing customers, I wasn’t sure they where real so I got them to send me an email which seemed genuine but now that I’ve not had confirmation and now I’m realising it’s most likely not r...

Identity theft/ Fraud

Hi, I had a phone call from someone claiming to work for EE and there was a discount available for my plan. They asked me to confirm a few details and then read out a 4 digit code to apply the discount to my account. I then got a few texts which turn...

Manaan by Investigator
  • 1677 Views
  • 6 replies
  • 4 Helpful

Resolved! Spam claiming to be EE

01915946541Don't answer the phone to this number. I had a missed call from it. Rang it back and an automated message said it was EE.I've just spoken to EE and they claim they havnt contacted me and suggested I posted the number in here to help you gu...

Penguin88 by Investigator
  • 2456 Views
  • 7 replies
  • 5 Helpful

Resolved! Restrictions

How do I take the restrictions off 

LEEBO855 by Visitor
  • 597 Views
  • 1 replies
  • 1 Helpful

Resolved! Parental guide

How do I turn off parental guide please 

Lola2711 by Visitor
  • 528 Views
  • 5 replies
  • 0 Helpful