Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 5492 Views
  • 2 replies
  • 1 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 3660 Views
  • 0 replies
  • 1 Helpful

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for.   The curre...

Sorcha by Former EE Community Manager
  • 153971 Views
  • 0 replies
  • 111 Helpful

Flubot Scam

Despite EE not having any warnings on their homepage like other providers it seems we are now getting attacked by the Flubot scam. If you are on Android then delete texts that come from DHL who suggest they have a delivery for you and tempt you to do...

IaMa by Visitor
  • 1195 Views
  • 7 replies
  • 3 Helpful

Do phone cloners access photos?

My boyfriend just had his phone cloned. He open a text message and all his texts and photos disappeared and some random app come up he didn’t know and he couldn’t delete it. He rang EE who said it had been cloned. Does this mean someone has photos of...

MeVe by Investigator
  • 730 Views
  • 5 replies
  • 1 Helpful

Strange number

Hello,anyone else receive a message like this late at night?cant find the number on the usual google - “who called me” search engines. kind regards,Kelly 

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Resolved! Scam message?

Just received a text saying my bill hasn't been processed and my services will be suspended unless I update my details using the attached link. My bank says the payment has gone through so thinking it might be a scam?

Cs2904 by Explorer
  • 1720 Views
  • 4 replies
  • 3 Helpful

Resolved! Suspected scam email from EE

C͏u͏s͏t͏o͏m͏e͏r ͏I͏D : sara-brown08@hotmail.co.ukW͏e’͏v͏e ͏r͏e͏n͏e͏w͏a͏l ͏i͏s͏s͏u͏e ͏t͏o ͏y͏o͏u͏r ͏m͏o͏n͏t͏h͏l͏y ͏s͏u͏b͏s͏c͏r͏i͏p͏t͏i͏o͏n. ͏I͏t ͏a͏p͏p͏e͏a͏r͏s ͏t͏h͏a͏t ͏s͏o͏m͏e ͏o͏f ͏t͏h͏e ͏b͏i͏l͏l͏i͏n͏g ͏d͏e͏t͏a͏i͏l͏s ͏a͏s͏s͏o͏c͏i͏a͏t͏e͏d ͏w͏i͏t͏h ͏...

Message from 24 9

I’ve had a text from 24 9 (looks like 249 until you click i for info) saying the following: Thank you for using EE Broadband. We'll text you shortly for some feedback about your recent experience. All texts are FREE. To opt-out, please reply with STO...

1631 by Investigator
  • 922 Views
  • 6 replies
  • 0 Helpful

Resolved! Scam

Hi just received text that I didn't pay my bill but it's through out from bank 4 days before. 

Resolved! EE Bill Payment Has Failed Email

I was just wondering if this is a real email or not  "The payment from your latest bill has failed" Because I know when I need to pay my bill and it isn't due till the 10th 

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I’m getting this msg from ‘EE’ is this genuine??

Hi from EE. Great news, while you're in Ireland you can use your plan minutes, texts and data allowances at no extra cost. Calls to countries outside the EU are £1.25 per min and texts 52p each. Other charges are the same as when you're in the UK.For...

10105 by Visitor
  • 518 Views
  • 1 replies
  • 2 Helpful