If you want to protects kids online - ee is not the service.

[Hudson80]

So angry. Moved from BT last year as we got rid of the landline and still no basic parental controls! Was assured when we moved it would be the same service.

If you want to protect your kids online don't both with this service. Even the technical team said we are not up to scratch with other providers. Every other provider you can easily block websites and websites over 18 on the app.

Massive fee to come out of contract early. Told customer service you are not providing the basic protection for children but the response was there is nothing we can do. There is a new ee available that does have these controls (apparently - he wasn't totally sure), but have to wait another 9 months of my contract before they will move me to it. 

So another 9 months of unsafe browsing for the kids. Fantastic. Great way to make sure kids are safe online ee.

[Typhoochimp]

Only just moved and in exactly the same situation.

Diabolical, miss-sold by BT Agent?

[MrRoly]

Come on EE get your act together. You are not fulfilling your obligations under OFCOM and government regulation to protect vulnerable people especially children. I think as a community we should take this issue up with Ofcom directly. The BT Smart Hub 2 and its software were fit for purposes so eh have EE not adopted both and rebadged? This needs sorting now! Please. 

[Typhoochimp]

YES. What’s wrong with EE allowing this to continue. BT/EE miss selling a product (App paring with Broadband & control system not fit for purpose). How is it that BT/EE Sales & Engineers can’t fix it and Customer Services Staff make it up as they go along “It’s bandwidth remove hungry devices”.

Erm they all worked fine with the BT Home Hub 2 and the BT App. What’s changed other than EE rebranding and a Shiny App that doesn’t do what it says on the tin!

Family Safety IS important - Why is in NOT working here. 

Have I bought a Lemon?

[Hudson80]

Yes. BT told us it was exactly the same service, clearly not.

[Hudson80]

I don't understand how they can't adopt such simple security steps in the system. Its been like this for over a year now.

[Chris_B]

So what’s this 

 

 

You need the Smart Hub plus to have this via the EE app.    Do you have that hub ?  

[Hudson80]

No, we have the older hub from 6 months ago. They won't send the new one until my contract runs out in a year. I even offered to pay to get it but they said no.

[Typhoochimp]

Chris_B

Thank you.

IF it’s simply a compatibility of Hub issue solved by the Smart Hub Plus

Perhaps BT and EE Customer Sales and IT Support need to know this.

It might help the 1000+ customers who can’t access the promised Parental Controls.

A Legal Contract

Offer+Acceptance + Consideration and Legal Intent.

The BT/EE Offer appears not to pass muster for those customers struggling to access the Promised Controls IF the supplied equipment and/or technical support to resolve the issue fails? 

A potential & substantial Breach of Contract if BT/EE stand on in the face of this?

[Typhoochimp]

Chris_B,

Thank you. Please see my response in the Thread.

Kind Regards