Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10564 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 6986 Views
  • 0 replies
  • 1 Helpful

Resolved! BEWARE! Spam Callers!

Read morePlease be aware that I got a spam call this afternoon (18/11) claiming to be EE mobile. They said they had a "special free upgrade opportunity" for my mobile service. They then asked if I could please confirm my email address.I said sure, co...

Mentoc by Visitor
  • 992 Views
  • 8 replies
  • 8 Helpful

Sim Swap Fraud

Why won't EE admit fault?I was working in Germany in October 2022 and someone contacted EE pretending to be me and got through part security. From all of the information I have and from the ICO's investigation, which backed up my claim, they did not ...

Numbnut01 by Investigator
  • 4436 Views
  • 15 replies
  • 17 Helpful

Turn off content lock

HiI tried several times,  more than 10 times by phone,  to turn off content lock , but each time I didn't success, I went to EE store in Brent Cross shopping centre,  and they refused my request. They told me you have to call 150 , no one answer by p...

Stolen Phone in Bali, Indonesia

Hello,My mobile has been stolen in Bali, Indonesia.I am unable to make any calls to the UK with my wives phone.Please can I chat to EE on a live web chat?Thanks

Tmk2 by Visitor
  • 408 Views
  • 2 replies
  • 0 Helpful

Web site and re store

Hi do you have two outlets online ee website and ee store , that have different offers, I’m worried it’s a scam 

PNAlbion by Explorer
  • 869 Views
  • 4 replies
  • 5 Helpful

Scammer !

Number : 07418 374159  called me said they were from EE and wanted to lower my bill for me I wasn’t sure how , the woman said she will send me a pin and then I would receive information about a new deal. The pin did come from EE so stupidly I read it...