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Anti-fraud department

julianoribero
Visitor

‎10-09-2024 03:33 PM

Hello, good afternoon.

I made a purchase a while ago and have been receiving undue charges. My problem is that I don't speak the language (English) very well, so it's difficult to communicate over the phone. I would like to know if there is a store that has support for the Portuguese language, as I need support from the anti-fraud department.

Thank you.

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1 REPLY 1
Ali_A
EE Community Support Team

‎10-09-2024 06:35 PM

Hi @julianoribero 

Welcome to the EE Community

Are you able to call Customer Care team or visit an EE store with a friend or family member who is able to translate for you? 

If you call our Customer Service team and let them know, they will make sure they try their best to help you communicate comfortably. 

You can find your closest EE store on our Store Finder page. 

Ali 

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