Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for. The curre...

Removing Safe Search (without credit card)

I want to know why I have to proof my age to remove Safesearch. I am clearly a EE member as such they know all my personal details. Also I don't own a credit card and haven't got time to go into EE shop to get it removed. EE knows I'm over 18. What's...

Resolved! Had a call from 0191 429 0924

Is this number an official EE number. I got a call while working so signal was bad and they couldn’t hear me. But they said they was from EE and sent me a pin to my email? Had a call back since but was worried to awnser

Scam offering 30%

Today I received a call from 020 4592 7771 offering 30% discount.They suggested that the discount was available to my mobile which was an old mobile number.I asked them who they were again and they said EE. I told them I didn't have a mobile with th...

Resolved! Remove age restriction and content lock

I'm trying to remove content lock and age restriction

Re: Remove content lock

I need remove content lock on my phone please

Parental control

How do u turn of the parental controls on my pay as u go mobile. Can seem to find it on the app

EE cyber security

Hi why I cannot login in my ee cyber security, isn't showing even the page for EE cyber security, although i have for free this add ons.thanks

Resolved! Remove parental controls please

How do I remove content lock without a credit card on pay as you go (cont.)

How exactly do I remove content lock off of my pay as you go phone without a credit card (as I don’t have one)? I’m not able to visit any EE stores due to the current lockdown conditions and I’m not even sure that’ll be of any use as apparently you a...

how do i turn off content lock??

hello. i tried to turn off content lock by putting my card and it kept denying i even called 879 and they STILL denied?? can any costumer service contact or respond here i’ll provide proof of drivers licence and also there’s NO option to turn it off ...