Potential scam EE offer reduced payment for loyalty

J0899 · ‎03-04-2024

Hi

This morning I answered a call from 01915161645 (Sutherland area) who claimed to be from EE . I was offered a reduced monthly bill due to being a loyal customer with EE for 9 years, I'm wondering if this was legitimate or scam?

Some questions asked were in relation to credit check, such as: home address, date of birth, name, length of time lived at home address, if working and how long been working.

No other information was given or asked for, they offered me broadband discounts but I declined this. I accepted the mobile offer and I had recieved an SMS with a link to view terms an condition of sales, last instruction was to restart my phone. Was this legitimate?

XRaySpeX · ‎03-04-2024

@J0899 : That call was from ResQ,1 of EE's Direct partners

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎03-04-2024

@J0899 : That call was from ResQ,1 of EE's Direct partners

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)