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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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sim order

I’ve recently ordered a sim card online using a promo code which gave me a discount of 50%, everything went fine and the order was placed. However the next day I received a message saying my order was cancelled without any specific reason.  I have th...

Porting

I put in my new we sim yesterday restarted phone register sim then put in old one when will I know when to put back in my ee sim

SkyeWolf by • Visitor
  • 329 Views
  • 1 replies
  • 0 Helpful

Resolved! Upgrade issues

So, New phone has arrived and swapping my sim from old phone to new phone didn't seem to just work, messed around last night trying to set up an esim and transfer over the esim to new phone. Managed to get it working and had a signal last night. When...

Aliwil by • Visitor
  • 498 Views
  • 1 replies
  • 1 Helpful

Resolved! Unable to receive SMS and calls after port

Hi, It’s been over 24 hours since I have ported to EE. I am able to do outgoing calls but there’s no incoming calls or SMS. I am using an iPhone 11Can someone from @EE have a look into this?

AAhmed11 by • Investigator
  • 689 Views
  • 5 replies
  • 3 Helpful

Can’t download my eSim

I’ve recently moved over to EE and I’ve put my order in over the phone for an eSIM. All I have received is an email explaining how to download my eSIM but everytime I put my number and email address in, it says the information doesn’t match. My old p...

can’t receive call or text message

Hi,   o am having same issue can’t receive call or text message and it’s been over 24hrs. However I can make call, can send text msg and use data. I have restarted phone number of times but nothing changed. I don’t know what to do.

Nomihpr by • Visitor
  • 382 Views
  • 1 replies
  • 2 Helpful

Resolved! SIM card

Can I please have a new SIM card please for *********** as I have accidentally change my sim to eSIM . [Mod edit: Removed mobile number]

19624 by • Visitor
  • 338 Views
  • 1 replies
  • 2 Helpful

Resolved! E sim not activating

I have just ordered an extra line on my account, being an e sim. However when I’m trying to activate the e sim through how the email says it’s telling me I have input some incorrect information to the billing account, this information I’m providing i...

Jak07 by • Explorer
  • 495 Views
  • 2 replies
  • 1 Helpful
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