SIM cards & Porting

Resolved! Upgrading to a sim contract, will I have to change the SIM card

I have come to the end of my current EE contract which is £32 and want to change to an exclusive online offer which will make my monthly payments significantly cheaper. However, I have added the product through the upgrade route to my basket and it i...

Resolved! iPhone11 to 14

I am on a monthly sim only contract with EE. I currently have an iPhone 11. I’ve just bought an iPhone 14 from my friend. To use this I now need to have an eSIM and no longer use my physical sim ? how do I go about this? Do I do it through my iPhone...

Resolved! Re: EE live chat

I want to move from Lebara to EE. But I can’t because the Website have problem

Resolved! How long porting takes?

Just submitted porting request to bring number from Tesco to EE. In reply I received message saying porting will take place on 30/06. It's 3rd today so 4 weeks waiting?Is it normal?

Resolved! Is it a scam?

I had a call from an 0800 number stating someone not from my area had requested a replacement sim, and they were calling as it may be fraudulent. I confirmed it wasn’t me, they send an MyEE message with a pin that I inputted into my phone and since t...

Resolved! Can my ex port their number

Is it possible for my ex to port their number to their new network and EE issue me with a new number for the contract? I have multiple lines on the one contract and but would prefer to finish the contract rather than have to pay an early termination ...

Resolved! Change Phones

Hello,From now on I would like to use phone B with my current EE account, what do I have to do?Just remove the EE SIM card from phone A and insert it into phone B and enter the EE PIN number?Phone B was used before, so do I have to do anything to pre...

Resolved! Moved to EE from Giff Gaff

Hello , I transferred my number from Giff Gaff. I received a text it was supposed to be completed within 2nd of June 6pm. I didn't receive any confirmation. I can make calls and send text with my old number on the EE SIM but I can't receive calls or ...

Sim card 'unknown number'

Looking for technical support.I believe it is an account issue, but for sake of info device is a Samsung a05s, recently updated , otherwise working fine.Around 28/05/2025, my simcard on Monthly Contract read as 'emergency only' in the phone notificat...

Resolved! Can't activate eSim

Hi there, Had this problem a few weeks ago with a friend but fixed it by going to the EE store. Now same issue for my parents, put a new EE sim in the phone and then created an eSim via the app. Downloads fine, but then when sending the text with a...